Terms & Conditions

Last Updated: 12 August 2026

Welcome to the website of Basu Impex. By accessing this website or purchasing products from us, you agree to comply with these Terms & Conditions. Please read them carefully.

 

About Basu Impex

Basu Impex is engaged in the trade, packaging and sale of saffron and related products.

Throughout this website, the terms “we”, “us”, “our” and “Basu Impex” refer to Basu Impex. The terms “you” and “customer” refer to any person accessing the website or purchasing our products.

 

Products

We make reasonable efforts to ensure that product descriptions, photographs, weights, packaging details and other information displayed on the website are accurate.

As saffron is a natural agricultural product, minor variations in colour, size, shape and appearance may occur.

Product photographs are for representation purposes and packaging may occasionally be updated.

 

Pricing

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice.

In the event of an obvious pricing or listing error, Basu Impex reserves the right to cancel the affected order and refund any amount already paid.

 

Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order becomes accepted once it has been confirmed by Basu Impex.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability

• Incorrect pricing or product information

• Incorrect customer information

• Suspected fraudulent activity

• Delivery limitations

• Technical or payment-related errors

If an order is cancelled after payment has been received, the eligible amount will be refunded.

 

Payment

Payments may be made through the payment methods available on our website.

Payments may be processed through authorised third-party payment providers. Basu Impex does not intentionally store complete payment-card information on its own systems.

 

Shipping

Orders are shipped to the address provided by the customer during checkout.

Estimated delivery times may vary depending on the destination, courier service, weather, holidays and circumstances beyond our control.

Please refer to our Shipping Policy for further information.

 

Returns, Refunds & Replacements

As saffron is a food product, returns are limited to eligible circumstances such as receiving an incorrect, damaged or defective product.

Please refer to our Refund & Replacement Policy for complete details.

 

Customer Responsibility

Customers are responsible for providing accurate:

• Name

• Delivery address

• Phone number

• Email address

• Other information required to process the order

Basu Impex cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

 

Product Storage

Customers should store saffron according to the instructions provided on the product packaging.

Basu Impex is not responsible for deterioration caused by improper storage, moisture, excessive heat, direct sunlight or other unsuitable conditions after delivery.

 

Intellectual Property

All website content, including logos, trademarks, photographs, product images, graphics, designs, text and other materials, belongs to or is licensed to Basu Impex unless otherwise stated.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

 

Prohibited Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the functioning or security of the website.

• Copy or misuse website content.

• Introduce malicious software or harmful code.

• Use our content or trademarks for commercial purposes without permission.

 

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communications and other functions.

Such services may have their own terms and privacy policies.

 

Website Availability

We endeavour to keep the website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our reasonable control.

 

Changes to These Terms

Basu Impex may modify these Terms & Conditions from time to time.

The updated version will be published on this page along with the revised date. Continued use of the website after changes are published constitutes acceptance of the updated terms.

 

Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.

 

Contact

Basu Impex
Pampore, Jammu & Kashmir, India
Website: www.basuimpex.com
Email: info@basuimpex.com

Phone: +91 99068 77116