Shipping Policy
Last Updated: 12 August 2026
At Basu Impex, we aim to process and deliver orders safely and efficiently.
Order Processing
Orders are normally processed within [1–2 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be longer during periods of unusually high order volume.
Delivery Time
After dispatch, estimated delivery generally takes approximately [3–7 business days], depending on the destination and courier service.
Delivery estimates are indicative and are not guaranteed.
Remote locations may require additional time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is placed.
Any applicable free-shipping offers will be subject to the conditions mentioned on the website.
Delivery Address
Customers must provide a complete and accurate delivery address and contact number.
Please carefully check your details before completing an order.
Basu Impex will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Tracking
Where tracking is available, tracking details may be provided after the order has been dispatched.
Customers can use the tracking information provided by the courier to monitor delivery progress.
Delayed Deliveries
Delivery may occasionally be delayed because of:
Weather conditions
Natural events
Transportation disruptions
Courier delays
Public holidays
Government restrictions
Incorrect address information
High demand or operational issues
If an order is significantly delayed, please contact us with your order details.
Damaged or Tampered Packages
Customers should inspect the package upon delivery.
If the package appears damaged, opened or tampered with:
Take photographs of the package.
Keep the packaging and product safely.
Contact us as soon as possible.
Provide your order number and photographs.
This information may be required to investigate the issue and determine eligibility for replacement or refund.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, contact us as soon as possible with your order number and relevant photographs.
We will review the issue and, where applicable, arrange a replacement or refund.
Undelivered Orders
If a shipment is returned to us because the customer provided an incorrect address, refused delivery or was unavailable for repeated delivery attempts, additional shipping charges may apply for reshipment.
Contact
For shipping-related queries:
Phone: +91 99068 77116