Refund Policy
A Legal Disclaimer
Last Updated: 12 August 2026
Because our products are food products, we maintain a limited return policy focused on protecting product quality and customer safety.
Eligible Situations
A return, replacement or refund may be considered if:
You received the wrong product.
The product was damaged during delivery.
The product was defective or compromised when received.
An item was missing from your order.
The order was cancelled before dispatch and is eligible for cancellation.
Non-Returnable Situations
Returns generally cannot be accepted where:
The product has been opened or used.
The product has been improperly stored.
The product has been damaged after delivery by the customer.
The customer simply changes their mind after receiving the product.
The product has been purchased from an unauthorized seller.
The request is made outside the applicable return period.
As saffron is a food product, opened products generally cannot be returned for hygiene and quality reasons.
Reporting a Problem
If you receive a damaged, incorrect or defective product, please contact us within [48 hours / 3 days] of delivery.
Please provide:
Order number
Customer name
Description of the issue
Clear photographs of the product
Photographs of the outer packaging where relevant
We may request additional information where necessary.
Replacement
Where a claim is approved, Basu Impex may offer a replacement product.
Replacement will depend on product availability and the nature of the issue.
If the same product is unavailable, an alternative resolution or refund may be offered.
Refunds
If a refund is approved, it will normally be processed to the original payment method.
The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.
Cancellation Before Dispatch
An order cancellation request may be accepted if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Incorrect Address
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, the order may not qualify for a refund of shipping charges.
Any refund consideration will depend on the circumstances.
Refund for Unavailable Products
If we are unable to fulfill a confirmed order because the product is unavailable, we will inform the customer and provide an appropriate refund for the amount paid for the unavailable product.
Refund Processing
Once a refund is approved, we will initiate it as soon as reasonably practicable.
The actual credit time may vary depending on the payment gateway, bank or financial institution.
Fraudulent or Abusive Claims
Basu Impex reserves the right to investigate claims and refuse requests where there is reasonable evidence of misuse, fraud, repeated abuse of the return policy or other improper conduct.
Contact Us
For returns, refunds or replacements:
Basu Impex
Pampore, Jammu & Kashmir, India
Email: info@basuimpex.com
Phone: +91 99068 77116